Legal / Requests for Information Policy

Requests for Information Policy

This policy does not constitute legal advice or a promise that Dekair will respond in a specific way or at all. Dekair reserves the right to deviate from these practices at any time. This policy is a part of our Terms of Use.

Dekair Member Records and Information

Before you contact Dekair for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant Dekair member.

For more information about the records Dekair collects, please see our Privacy Policy.

Dekair Requires Valid Legal Process

Except in emergency situations or when consistent with our Terms of Use and Privacy Policy, Dekair requires valid and sufficient legal process (such as a subpoena or court order, for example) to compel us to disclose records or information about an Dekair member.

Legal process must contain enough identifying information so that Dekair can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID or payment information.

Serving Dekair with Legal Process

All requests for member information must be made with valid and sufficient legal process and should be provided to Dekair by emailing a copy to legal@d­ekair.com

Emergency Circumstances

If your request for information involves an emergency involving a danger of death or serious physical injury to a member of the Dekair community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email legal@d­ekair.com from your official email address and provide the following:

  1. Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);
  2. A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to an Dekair member or any person;
  3. The identity of the person or people who are in danger;
  4. The specific records sought and how they relate to the emergency; and
  5. Why legal process cannot be obtained and the records must be disclosed without delay.

Notice to the Member Whose Records Are Sought

When Dekair receives legal process seeking records or information about an Dekair member, Dekair may provide notice to that member, including a copy of the legal process. Dekair may also allow the member enough time to appear and object to the legal process in court, if necessary.

Requests for Witness Testimony

Dekair does not provide expert witnesses for trial or deposition. When Dekair produces records, we provide a standard records custodian declaration of authenticity. A live testimony by a records custodian is unnecessary because the records are self-authenticating.

Cost Reimbursement

Dekair may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.